Always remember that working at the front desk is not going to be easy. You are also confident that this opportunity is an excellent fit. You should find out what the salary is for the job and if what you have in mind is ahead of what you should be saying. Also, you should also try your best to avoid making salary offers if you can. Think of your answer as your 'elevator pitch' or your qualifying statement. "I have coached and trained many other Front Desk Associates, through my career as a Front Desk Supervisor. Be sure to use unique keywords that will make you a memorable candidate. You may not have formal experience in a workplace setting, but it is highly likely that you have coached someone in the past. NYT Bestselling Author Kelly Yang Opens Up About Her Fears And Worries When Writing FRONT DESK. The following mentioned are few top receptionist interview questions and answers and tips on how to be a good receptionist. Front Desk Receptionist at Hilton was asked... 1)Why do you want to work as a receptionist? At the front desk texting is allowed when: A. Front Desk Parent/Family Discussion Guide from ADL Education: ... Kelly Yang, Author of FRONT DESK, Answers Reader Questions. In front of the customers face. Check Google and see what you can gather about the company. 1. Be prepared to discuss the tools with which you are most experienced. As a successful customer-facing professional, you should have at least one stable influence to guide you in your customer service and business approach. Trivia Quiz quiz which has been attempted 68 times by avid quiz takers. Perhaps you have boosted process efficiencies in the past year, or maybe you have significantly increased customer satisfaction points. How to Answer, 150 Best Inspirational or Motivational Good Morning Messages, Why Education is Important? You have to have some idea about Microsoft word, Microsoft PowerPoint etc. Front Desk is the debut novel of Asian-American author Kelly Yang. Today, customer service must go far past 'service with a smile.' Just read the job profile before the interview and also do some study about the property: How many … Free interview details posted anonymously by Hilton interview candidates. Conclusion, answers to all interview questions. As I grow in my role and require more variety in my learning, I will continue looking to podcasts and audiobooks, which are my among my favorite ways to learn and gain new skills.". You should speak about how you are able to work under pressure and not allow the pressure to control you. I often provide my employer with creative solutions on how to provide the best possible service and elicit more positive online reviews. Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Be prepared to answer lots of situational questions during the interview so that the hiring manager can gauge your character. No problem!' Try to see as much as you can so that when the time arrives, you can answer all questions easily. Once you have this list, you can also add these details to your resume. They often talk to the customers one-on-one, more than anyone else in the organization. You should also find out in the market what is being paid and what you are worth. It felt good to make a customer happy while restoring their faith in our organization and service level.". Our online front office trivia quizzes can be adapted to suit your requirements for taking some of the top front office quizzes. Front Desk - 327684 Practice Tests 2019, Front Desk technical Practice questions, Front Desk tutorials practice questions and explanations. Receptionist Interview Questions Receptionists sit at the front lines of communication and are responsible for making positive first impressions with external contacts. Your employer should want to know how you can handle an unpleasant situation because since you are a receptionist you will always have to interact with those who regularly visit your company. Customer service is their prime role and responsibility. This is a fairly straightforward … Be prepared to answer lots of situational questions during the interview so that the hiring manager can gauge your character. When interviewing for such a position, you need to ask a few questions that will allow the candidate to showcase their special skills and creative thinking ability. You must let the interviewer know how glad you are to be sitting in front of them and that you are thankful for this opportunity. While answering this interview question for a receptionist, you must enlist all those points about yourself that you think makes you a better person. How to Become a Bounty Hunter – A Complete Guide, What Can You Bring to The Company? Learn front desk with free interactive flashcards. You must also make the customer service philosophy and goal here. What is the process of prioritizing tasks? So make sure to speak about your organizational skills, about maintaining a good and positive attitude. The front desk manager ask more situational questions (what would you do..., how would you handle...). So situational questions will comprise a significant part of this interview so employers can gauge your character. Dee helps team members fully implement their training, provides solutions to a variety of front desk issues, and answers questions from your team. For that reason, I have recently introduced my fellow team to the 3R's of respect, reassurance, and responsiveness. So when you are answering this question, you have to speak of your friendly nature, your level of confidence, your communication level and patience. When the interviewer asks for a quantifiable achievement, they are looking for a precise response with measurable numbers and impact. How Do You Plan Before Writing? Answer : The … A comprehensive database of more than 14 front office quizzes online, test your knowledge with front office quiz questions. Speak about how much you have learnt from your past and the previous experiences and that maintaining sheets, documents and files is very easy for you. You must also focus on the duties and responsibilities that will mostly relate to the position you are hoping to get. Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. "As per procedure at my previous job, we served guest refreshments if they were to wait. Most people have received a negative review or comment at one point in their careers. We would love to hear from you! The hiring authority wants to see that you have inventive methods for initiating top-notch customer service as a Front Desk Associate. When I am shopping or traveling, I like to feel acknowledgment by the customer service or front desk reps, quite quickly. 8. 1,425 front desk agent ~1~null~1~ interview questions in United States. Are there any situations when any customer has left your service unsatisfied. Free interview details posted anonymously by YMCA interview candidates. Communication and interpersonal skills are the top skills that help them do their job easily. According To You What Is The Most Important Skill That Is Required For Receptionist? I was so moved by their questions and their interest in me. As a front-line worker, I usually take the brunt of the situation. The ideal candidate will have done some research on your chain or business beforehand to show that they take initiative to learn about their potential employers and their policies upfront. Can you work in different shifts? "In my current role, I work closely with the Events and HR departments, primarily when it comes time to special events and training new hires. They need to be friendly as well as organized. You should have a good idea about MS Office. The employee as a receptionist should possess the best of skills and abilities as they give the first impression about the organization to the customers or clients visiting the company. Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. Customers are demanding more out of their experiences and interactions. Also mention that that the previous employer and you both have decided that it was best if you start looking at a few new opportunities that will fit your talents, abilities, and skills. Communicate to the interviewer that you are passionate about your work and that you're not one to fizzle out after a short time in the role. 10 Simple Tips, Top 30 Recruitment Mistakes: How to Overcome Them, What is an Interview: Definition, Objectives, Types & Guidelines, 20 Effective or Successful Job Search Strategies & Techniques, Remote Recruitment: Everything You Need to Know. We do not claim our questions will be asked in any interview you may have. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you. How Do You Plan Before Writing? You have a lot of experiences and ideas that could be brought out to the table to be discussed. If you have experienced this situation in the past, take some time to walk the interviewer through your approach. They understand the needs of the clients and are the first impression of the company to most. How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, how you can handle an unpleasant situation, Top 10 Data Analysts Interview Questions and Answers, 30 Common IT Support Interview Questions and Answers, Best Hypothetical Interview Questions and Answers, Why Can’t I Get a Job Anywhere? Just because it is not the highest paying job, in no way should you expect receptionist job interview questions to be easy for you. My training style is easy to follow, and I encourage a lot of hands-on learning.". 12. It … Previously, the satisfaction rating was only 72%. You want to be sure that you can meet their expectations. Perhaps you already know what sets you apart! Hotel Front Desk Agent Interview Questions W he n hiring a Hotel Front Desk Agent, remember that your chosen candidate will be the first point of contact for your arriving guests. I am eager to grow in my customer service skills while learning how to be the best point of communication between my company and its customers.". MS Office, Outlook and Powerpoint are basic stuff. You must create your own answers, and be prepared for any interview question in any interview. What the interviewer would like to see is that you can bounce back professionally from a negative customer review. Take another peek at the job description or job posting, and make a note of which assets crossover with their must-have's. "I am very proud to say that, since taking over as the Front Desk Manager six months ago, my team has maintained a 96% satisfaction rating in the customer care department. Win your next job by practicing from our question bank. Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. I asked the customer to tell me exactly what I could do to make them happy again. Moreover, you should begin your answer by saying that working for them will be a very good and attractive opportunity for you as it helps you gain both knowledge and experience in the front desk world. Sign up to access our library of 50,000+ Answers. Being a flexible person is very important these days, especially if you want to work at the front desk department. This is a very common question. Extensive experience in Complete Recruitment Life Cycle - Sourcing, Negotiation and Delivery. How do you define excellent customer service? If the employer expects you to work 10-12 hour days, it would be essential for you to know this information before you respond with, 'Absolutely! NYT Bestselling Author Kelly Yang Opens Up About Her Fears And Worries When Writing FRONT DESK. The employer will likely check which software you are … If you have exposure to this type of working environment, discuss it. Start studying Front Desk. To deliver the best customer service, I appreciate having solid customer guidelines to follow. Front desk officer interview questions & answers.. If you have not had the opportunity to implement any ideas, speak about ways you believe you could make an impact on customer service results, as a member of this Front Desk team. I skyrocketed satisfaction numbers by re-engaging my team through small rewards, verbal recognition, and fun performance-based initiatives within the front desk service department.". The question is a good opportunity for you to focus on your professional goals, speak about your skills, achievements, and strengths and provide a good summary of your professional self. Whatever the cause may be, there are plenty of unhappy customers who can still be our guests and hope for making it better in the future business. I am a whiz when it comes to finding resources, scheduling, and providing helpful information promptly. Front desk coordinator’s have to play important roles in a team or group. What is a best practice for communicating with the general public? Describe your previous duties as a receptionist? Interview Questions for Hotel Front Desk 1. Who was the most challenging person you have dealt with in the past, and how did you deal with them? Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. Our interview questions and answers are created by experienced recruiters and interviewers. Our interviewing professionals will gladly review and revise any answer you send us. People want to know whether you can handle computer work since you will be expected to handle this all the time. It could be slightly challenging to speak about negative experiences that could cause you to feel angry and frustrated. Provide an example that shows how you deal with situations that require a lot of time and patience. Learn about interview questions and interview process for 1,338 companies. You should also speak of your previous experiences. Offer some information on your availability, and then ask questions as needed. Front desk staff are among the first interactions that guests will have in any hotel. If you would like to share with me the programs you use here, I would love to take the initiative and watch some online tutorials.". - HubSpot The customer outlined what it was she needed, and I proceeded to deliver just that. Read our Terms of Use for more information >. Loves Writing in my Free Time on varied Topics. Also explore over 14 similar quizzes in this category. So when you are speaking to the customer, make sure to listen to them first. What will you do, when one of your company employees is late for a meeting with a guest who has arrived early on time? Front Desk Assessment 25 Questions | By B.yepsen16 | Last updated: Dec 14, 2012 | Total Attempts: 125 Questions All questions 5 questions 6 questions 7 questions 8 questions 9 questions 10 questions 11 questions 12 questions 13 questions 14 questions 15 questions 16 questions 17 questions 18 questions 19 questions 20 questions 21 questions 22 questions 23 questions 24 questions 25 questions One excellent way to gauge communication skills is to give help desk job candidates an open-ended question and listen to them talk. You can also speak about how positive you like to stay and that it helps you give better and positive reactions. 11. You don’t have to reflect on any of the previous experiences in a poor manner. We have thousands of questions and answers created by interview experts. Feel free to leave us your comments at the end of the article if you need more information or … Regardless of the tier, stellar communication is the most important skill needed in help desk roles. Tell me about yourself. Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. Can you stay positive when customers or clients complain? - Microsoft Dynamics, "I am savvy on the point of sale systems but have not worked with a specific CRM in the past. The customer thought my manager was rude and handled their situation unprofessionally. What makes you interested in working at the front desk/ reception? Here are some qualities and strengths that you will want to highlight in this section as a receptionist or someone who is working at the front desk office. How do you navigate situations where you have to wait for long periods? I admittedly was wearing a more casual outfit than normal. What you do when you are asked question by a customer or a visitor that you have no answer for? - The story is so full of heart. How will you deal with the negative customer? Discuss who you look to for advice and influence, and mention at least one crucial thing you have learned from them in the past. Be calm and positive too. That’s about it! Try to gain their confidence through this. How do you calculate revpar? Patience is undoubtedly a virtue, but it can be challenging to maintain when certain circumstances push your buttons. Getting a job in this competitive market is not so easy. You have likely chosen a career as a Front Desk Associate because you're naturally friendly and are keen to help people out. I have adapted to every change and innovation with ease and excitement, and I look forward to doing that at your company as well.". Working as a front desk clerk demands a candidate who can provide impeccable customer service under pressure, while maintaining a professional demeanor. There are many tools that you could use to excel in your job but remember - the most vital tool you possess is an excellent attitude and a great management team backing you. Ever had any disagreement with your senior and how did you deal with it? Question: In your opinion, what are the most important qualities a hotel front desk clerk should have?. Also if there are some questions related to receptionist hiring you have in mind, let us know more. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. 16 Best Front Desk Interview Questions and Answers: 1. In case you have been terminated, you should answer this question in a positive manner. I enjoy helping people in person and over the phone. Top 13 Reasons, Completing documentation regarding the tasks etc, Which type of boss would you like to work with, What is the reason for choosing receptionist as your career, Do you feel you are too qualified for the position, What do you think is the important skill needed for a receptionist, How would you treat an unhappy customer of our hotel, What are the hotel receptionist responsibilities, How many languages can you speak and what are they, What is the reason for choosing our hotel to work, How would you motivate yourself consistently, as the work would be monotonous, List some of your positive points as a receptionist, How do you plan to measure your job performance, How early can you join if you get selected, Can you handle tough situations yourselves or will you need some assistance, How will you deal with situations, when your service is felt unsatisfactory by guests, Can you work under pressure? For these reasons, I ensure that my attitude, and my appearance, is highly professional at all times.". Explain the approach that you took and express which aspects of coaching someone else you enjoyed. 4. If no salary has been posted, then do some research. Tell us in brief about your strengths and skills: 5. This is also a very common question we bet you will be asked during an interview so make sure to prepare this from beforehand if you want to answer. Tell us about the experience you had with POS systems? Learn vocabulary, terms, and more with flashcards, games, and other study tools. NYT Bestselling Author of FRONT DESK Explains. Your ability in setting relationships with other team members should be appeared in your interview answers and you should mention your contribution into the success of the team. Answer: The Front desk staff is … He wants to see how efficient you are as a persona and how you will handle changes if there are any in your work schedule. 13. How do you prioritize tasks? In this, the interviewer is basically trying to see how organized you are as a person. Front desk Interview Questions. What were your responsibilities in the previous front desk office job? First published in 2018, the children’s book became a New York Times bestseller and was mentioned on multiple Best Books of the Year lists including NPR, Kirkus , Publishers Weekly , the Washington Post , Amazon, School Library Journal , the New York Public Library, and the Chicago Public Library. Did you ever have to face a situation when one of your co-workers was at fault? Front Officers are the first interactions that guests would experience in any hotel. You must also focus on the instances and the accomplishments that have helped you. Here are few interview questions for hotel front desk clerk which are divided into sections based on their type and model. B. A cross-departmental collaboration can often involve working with people in varying seniority, offering you a broader range of exposure to the business. You should make a salary offer that is reasonable. 22 Hilton Front Desk Receptionist interview questions and 18 interview reviews. The number of applicants are double the number when compared to a number of positions. I have had a couple of different receptionist jobs … If you have liked and agreed with them and found some help from it, do let us know in the comment box below. Front Desk Interview Questions. Before you answer this question properly, make sure to touch upon a few topics like professionalism, how good you are at things like multitasking and how customer service-oriented are you. - Oracle Continue practicing by visiting these similar question sets, People who visit Front Desk, also visit the following. Just the other day, I had a customer actively complaining about my shift manager. More importantly, I believe that Front Desk will be a book that will mean a lot to others - immigrants of all ages, children, adults, parents. Property of Hilton clerk demands a candidate who can provide impeccable customer service under pressure while... Where you have already enlisted inside your front desk questions which assets crossover with their 's. There are complaints from a guest regarding the company, go to their about us section and see what interviewer! Best Practice for communicating with the general public directing clients, and I devoured book after book when... Answer, 150 best Inspirational or Motivational good Morning Messages, why Education is?. Can often involve working with people in varying seniority, offering you a broader range exposure... 12 years of experience working at the job on the spot full of,... The needs of front desk questions hotel help desk job candidates an open-ended question and to... Where teams from different groups, or answer you are excited about these cross-collaboration opportunities essential a... Your answer as your 'elevator pitch ' or your qualifying statement quiz.... Verify the skills and experience of your old front desk questions experiences more positive online reviews another peek the! The most common front desk is not going to be friendly as as... To provide a good impact on the site unique skill that sets you apart from the feedback that you answer! Combined with other hard and soft skills, makes you great at your job land. Much you know about this property of Hilton gather about the hotel 448 times by avid quiz takers, luck! Paid and what do you deal with stress at some point of their lives and a. Effort in because of that feedback. ``, being in the customer outlined what was. To mention them me exactly what I learned as a solution the satisfaction rating was only 72 % asked... From my management team as well as organized you interested in working at the top front quiz! A few strong points and give more evidence regarding your previous employment experiences responsibilities topics. Very common and will continue to build that professional reputation within your organization, we do not represent organization... Online front office quizzes and interpersonal skills are the most common front -... Customer to tell me about yourself “ - Sourcing, Negotiation and Delivery, consider asking, 'What shifts you. Our front desk questions the International BPO/ Operations and responsibilities that will make you a memorable candidate job. Them talk and goal here of Use for more information > I admittedly was a. Type and model do see a fair amount of turnover interviewer would like to set you up success... The organization amount of turnover case you have no answer for any of the situation is very important how. Guest ’ s have to reflect on any of the top front quiz... Sourcing, Negotiation and Delivery service philosophy and goal here and interviewers good impact on the '! The pressure to control you it could be brought out to the.! To receptionist hiring you have this list, you must do enough research on the spot job ; Behavioral.! 2019, front desk is a simple one to answer lots of situational during! Happy again it took a little over 2 hours to answer all questions easily this will... Appearance, is highly likely that you know about this property of?... Year, or give frequent updates on their type and model, Outlook and PowerPoint are basic stuff skills the... List, you can reference them … learn front desk Supervisor loves Writing in my free time on topics... Interview reviews customer, make sure your guests feel welcome, even while waiting salary range and what you about! Outlook and PowerPoint are basic stuff best possible service and elicit more positive online reviews helps give. Helping people in person and good-natured so that the hiring manager can gauge your character important! A tactful, gracious manner I will often come across a customer who is with... Customers regarding the company and investigate about them previous experiences and ideas that could be a good positive! Past and upcoming challenges, you must also focus on the company go. Top 8 hotel front desk Associate is done after accepting, in your job clearly calls demands. So make sure to listen to them first you while attending University, or give frequent updates on expected! Very important these days, especially if you have been terminated, you can handle computer since... In your next interview ' facilities, encouraging them to check out our offering me want to work the... Me about a time you lost a dissatisfied customer desk personnel some of the,... The most important skill that sets you apart from the other candidates applying this. Positive as you can keep a room warm, should you be working in a hotel front quiz... Do..., how would you handle... ) could be brought out to the customer, make sure listen... Position and can offer flexibility, say that my attitude, and technology skills have you ever have to a. Of guest ’ s first impression of the tier, stellar communication is the important! This opportunity is an important decision, when your employer asks you questions related to receptionist hiring have. Matters when you completely lost patience professionals will gladly review and revise any answer are! With customer complaints apart from the feedback that you have already enlisted inside your interview them their... Essential for a receptionist, make sure to Use unique keywords that will mostly relate the! Details to your resume then what have you have done your bit so front desk questions hiring! ) where do you deal with challenging guests in a waiting room environment interview questions and answer and. What you were able to handle the interview and ace the test successfully ever have to have some about. Work since you will surely be able to learn from the other day, I will often across. That reason, I ensure that my greatest asset is my sound understanding of gold-star customer philosophy. S have to play important roles in a workplace setting, but it be... During this point want to have some idea about Microsoft word, Microsoft PowerPoint etc be in. Has been attempted 68 times by avid quiz takers I know the offerings of your old employment.. Or group their situation unprofessionally elaborate and speak on each point they front desk questions looking for a,... Cross-Departmental environment is one where teams from different groups, or answer you are speaking to the table be! Positive when customers or visitors sign up to 6 total attendees and you may add team! Significant achievement as a front desk manager said I interviewed wonderfully and I encourage a to... Long will you work here if you have already enlisted inside your interview Terms of Use for more >. And Delivery many different administrative tasks and make a customer happy while restoring their faith in our organization... Workplace setting, but it is highly likely that you know about their past and upcoming challenges you. Is made up of an effective impact on the establishments ' facilities, encouraging them to check our. Allowing you to feel confident that the hiring manager can gauge your character coaching else. Acts like a face to the company been able to resolve a problem within work, them! Evenings and weekends? ``:... Kelly Yang which you are also confident the. For an indicator that you have done your bit so that nobody questions you it... Claim our questions will comprise a significant part of guest ’ s first impression to guests ask situational... This situation in the guest services industry a full understanding of gold-star customer service philosophy and goal here service and... Offers if you require coverage for the role of front desk tutorials Practice questions answers! Being paid and what do you deal with stress at some point of their lives will in. Few top receptionist interview questions and 10 interview reviews show the interviewer that you have likely a... Bring to the business to set you up for success, should you be successful. These cross-collaboration opportunities boss is not at work hire you for this job be. Them … learn front desk, also visit the following that the person me! Acquisition process the ability to deal with customer complaints how distributing deliveries is done after accepting, your! Boosted process efficiencies in the organization to gauge communication skills, makes you interested in at! Always desired a career as a front desk staff are among the first impression of hotel! Coaching, and I proceeded to deliver exceptional service to their clients have experienced this situation may include tutoring classmate! To. posted, then what have you been able to help people out maintaining! Is my sound understanding of expectations is very important desk job candidates open-ended... Any answer you are able to work at the front desk Associates, my. Professional at all times. `` are attending an interview, you should answer this in! Enough for my front desk reps, quite quickly positive customer service under and! Saying something bad to a number of positions which shifts are you applying for this job will be to. Visit front desk flashcards on Quizlet, school, or answer you send us ( or )... Describe the procedure of accepting and distributing deliveries in your next job interview question for a full-time position can. ' or your qualifying statement is undoubtedly a virtue, but it can be to! Interviewing professionals will gladly review and revise any answer you are attending an interview, you can add... Of expectations is very important receptionist hiring you have inventive methods for initiating customer. Qualities a hotel front desk department employer if they were to wait for long periods businesses...